Frequently Asked Questions
How does the service work?
You place your order by the Saturday and we go shopping with our farms, pack it up and bring it to your office the following week. You can choose to order once a week or get regular deliveries every week or every other week. There are no upfront fees and no long term commitments – cancel or schedule a hold anytime. You can also add to your regular order for special occasions.
We bring the farm to you! Shop for a variety of organically grown fruits and veggies from San Diego County farms from your desktop and have it come right to you.
There are No upfront fees and No long term commitments – cancel or pause your delivery anytime. You can also add to your regular order for special occasions!
Why should I choose Daily Harvest Express?
You don’t have to, but we’d love it if you do! We are a family owned and operated. We started Daily Harvest out of the necessity we saw to feed our own families well. To us, that means sourcing the best from local farms that grow their food practicing organic methods. I suppose you can call us a ‘mom and pop’ shop, and we aim to do our best at all times. We have a great time doing what we do, and we feel it shows in how we lovingly package the food for your family to eat. Let’s face it, we all ‘plan’ to go to the farmer’s market but life gets in the way. Sign up for our weekly box and we’ll bring the farm to you. Some say it’s like Christmas in a box every week!
What is a ‘Farm Box’ and how does it work?
The Farm Box is a pre-selected assortment of fruits & veggies in a box that’s delivered to your home or office on a one-time, weekly, biweekly, or monthly basis. Your credit card is charged for the first delivery when you place your order and will be charged for each delivery based on the delivery schedule you selected.
What is a ‘Build-a-Box’ and how does it work?
The Build a Box a subscription box that you can handpick. Handpick your own fruits and veggies and have the box delivered to your home or office on a one-time, weekly, biweekly, or monthly basis. Each individual item is a subscription, so you can choose the frequency of each item. Your credit card is charged for the first delivery when you place your order and will be charged for each delivery based on the delivery schedule you selected.
How can I get started?
- Go to www.DailyHarvestExpress.com
- Go to Farm Boxes if you want to choose a pre-packed box; you can then choose a recurring delivery cycle: Weekly, BiWeekly (every other week), or Monthly
- Select ‘Add to Cart’.
- You can also Build A Box and choose what you want to go in your box and select your delivery cycle.
- Check out. During check out, you’ll be asked to create a password to set up your account. You’ll then be able to go back anytime to manage your orders and payment information
- Orders placed by Saturday will be delivered the following week:
- Mondays: Corporate Fruit to the Break Room deliveries to all our delivery areas
- Tuesdays: No deliveries – packing day!
- Wednesday: Farm Box delivery – Central and downtown San Diego
- Thursday: Farm Box delivery – North Coastal and North Inland
- Friday: No deliveries
Is there a fee for delivery?
Delivery is FREE with a $25 order. Orders under $25 are just a $5 delivery fee
Are my payments secure?
Yes, your payment information is securely stored at Authorize.net.
What days do you deliver?
Boxes are available for delivery Wednesday through Thursday depending on your location.
Where do you deliver?
We currently delivery to many areas in San Diego County; you can check out our delivery area here.
Can orders be customized? What if I’m allergic to something?
We do our best to please every palate and create the ingredients that go into a box. If there is something you don’t like or have allergies too, we ask that you let us know in advance and we will surprise you with something else. Also check out the Build A Box to create a custom box.
Do you deliver to my work?
Absolutely! That is our preferred method as the produce fare’s much better in a temperature control location. We do need to have the company’s permission prior to delivery.
Can you deliver to my home?
Yes, we can delivery directly to homes. However, we prefer to deliver to the workplace. Delivering to the office ensures that the produce will be in a temperature controlled location. The produce will fare much better is someone is available to receive the delivery at home. Our delivery driver does not require a signature and will leave the delivery outside.
Can I change my order?
You can change your subscription frequency, order items and payment information in your My Account. Sign in with your username and password. We ask that your changes be made by Saturday for the following week.
I’m going on vacation, will I be charged?
If you need to put a hold on your deliveries, you can pause your subscription in your My Account. We ask that any holds be done the prior to Sunday.
If I have to go out of town, how do I hold delivery for that week?
Log in to your account on our website, click your name in the upper right hand corner, and click on the My Orders page. You’ll see an option to “Skip this order” on any upcoming orders prior to deadline.
How can I cancel my order?
You may cancel your subscription anytime in your account.
What is the deadline for order changes?
Keep in mind that every tasty ingredient in your box was handpicked picked and lovingly packaged for you. We ask that order changes and cancellations be done the Saturday prior to your delivery.
What is your return/refund policy?
We want you to be thrilled with your order. If you’re not, let us know within 24 hours of receiving your delivery and we’ll make it right.
Are you a CSA?
No. Community Supported Agriculture (CSA’s) is a farm selling their produce by subscription directly to the consumer. What sets us apart is we gather the produce from various farms. Not every farmer grows all the varieties that we try to provide you in our pre-pack boxes. We attempt to provide you a delicious variety. We do not require you to prepay for any of the food either, you just pay as it gets delivered to you.
Where does the food come from?
We’ve partnered with various farms mostly throughout San Diego County. Since our ingredients change every week, so does the farm. Subscribe to our newsletter and you’ll know what’s in your box and from who.
Is the produce organic?
All of the farms we’ve sourced practice organic farming methods. What does that mean? It means that most of our produce comes from organically certified farmers; however, some of the produce comes from local farm that we have personally verified are already practicing organic farming methods. We choose farms and food artisans that practice sustainability, natural methods and exercise fair employment standards.
We have a wonderful group of farmers and food artisans working with us and are always looking for more! Please let us know if you’re interested or want to recommend someone!
Are there any up-front fees or costs?
No! We don’t require a prepaid subscription, it’s just pay as you go. When you sign up, we do ask you if you want to receive your goodies weekly, biweekly, or monthly. However, you get charged when the food is delivered to you.
How can I contact you?
Please email us at email@example.com or call us at 760-560-3867 and leave a message.
How do I know what items I will be getting?
Every Friday we will update our website with what will be in the Farm Boxes the following week. Check out What’s in my box?
I received an item that is not listed on the mix, why?
We do our best to stick to what we say our box ingredients are going to be for the week, however sometimes dear Mother Nature has other plans. For example, a rainstorm can wreak havoc on strawberries. When that happens we have to replace them with another tasty ingredient.
What if I have allergies, can I customize my mix?
So sorry to hear you have allergies. When making your original order, please let us know what you cannot eat. We will omit that from any orders and surprise you with something else. The creation of our box ingredients are preset, so please let us know so we can accommodate your request.
What time should I expect the boxes?
All of our deliveries are guaranteed by 5:00pm; that said, the majority of deliveries take place by 3:30pm.
Do you recycle the boxes?
Absolutely! Daily Harvest Market will pick-up and reuse the boxes. Simple leave your box out the day of your delivery and the driver will return it to our warehouse when we brings you your new box.
Is my name listed on the box?
Yes, recipient’s names are indicated on the label on the outside and a copy of your invoice will be on the inside of the box.
I think something’s not quite right with my order. Now what?
Don’t hesitate to let us know! Call or email us and we’ll remedy the situation, asap. We want you to be thrilled with your order.
Something doesn’t seem to be working correctly—who do I tell?
Send us a note at firstname.lastname@example.org. It’s helpful if you tell us what you were doing when something acted funny, and what type of device (eg. PC, Mac, iPad, Android phone) and browser (eg. Chrome, Safari, IE, Firefox) you were using.
When can I reach you by phone?
Our number is 760-560-3867. Our phone hours are Monday – Friday, 9am – 5pm. We check in periodically outside of those hours as well, so please do leave a message or send us an email if we don’t get a chance to talk.