Frequently Asked Questions Updated for COVID-19
How does the service work?
You place your order by 11:59 pm Friday and we go shopping with our farms, pack it up and bring it to you the following week. You can choose to order once a week or get regular deliveries every week or every other week. There are no upfront fees and no long term commitments – cancel or schedule a hold anytime. You can also add to your regular order for special occasions.
We bring the farm to you! Shop for a variety of organically grown fruits and veggies from San Diego County farms from your desktop or mobile and it’ll be delivered to your doorstep.
Why should I choose Daily Harvest Express?
You don’t have to, but we’d love it if you do! We are family owned and operated. We started Daily Harvest out of the necessity we saw to feed our own families well. To us, that means sourcing the best from local farms that grow their food practicing organic methods. I suppose you can call us a ‘mom and pop’ shop, and we aim to do our best at all times. We have a great time doing what we do, and we feel it shows in how we lovingly package the food for your family to eat. Let’s face it, we all ‘plan’ to go to the farmer’s market but life gets in the way. Sign up for our weekly box and we’ll bring the farm to you. Some say it’s like Christmas in a box every week!
What is a ‘Farm Box’ and how does it work?
The Farm Box is a pre-selected assortment of fruits & veggies in a box that’s delivered to your home or office on a one-time, weekly or biweekly (i.e; every other week) schedule. Your credit card is charged for the first delivery when you place your order and will be charged for each delivery based on the delivery schedule you selected (one-time, weekly, bi-weekly, monthly).
Can I customize my box?
You can choose your type of farm box & size, on the Farm Boxes page. We have small, medium & large assortments of fruits & vegetables that are updated every week on the What’s in my Box page. During COVID-19, we are unable to customize boxes and offer our Build a Box service. If you have allergies, please make note of that on the checkout page when placing your order. In addition to fruit & vegetables, you can add dairy, meat, and pantry items to your box. These items are listed on their own pages under The Market in the menu, and on the Build a Box page.
How can I get started?
- Go to www.DailyHarvestExpress.com
- Go to Farm Boxes ,choose a pre-packed box; you can then choose a recurring delivery cycle: Weekly, BiWeekly (every other week), or Monthly.
- Select ‘Add to Cart’.
- Check out. During check out, you’ll be asked to create a password to set up your account. You’ll then be able to go back anytime to manage your orders and payment information.
- Orders placed by Friday at 11:59pm will be delivered the following week:
- Mondays & Tuesdays: Central San Diego, From the 56 South to Downtown San Diego, Carmel Valley, Torrey Pines, Sorrento Valley, Mira Mesa, UTC/La Jolla, Miramar, Scripps Ranch, Mission Valley, Clairemont Mesa, Kearny Mesa, Pacific Beach, North Park, College Avenue, Downtown
- Wednesdays, Thursdays, & Fridays: North San Diego, From the 76 South to the 56, Carlsbad, Encinitas, Cardiff, Leucadia, Oceanside, Vista, San Marcos, Escondido
Is there a fee for delivery?
Delivery is FREE with a $25 order within our delivery area. Orders under $25 are available for Local Pickup. If you are adding to another order, you may enter the coupon code ‘addon’ to provide for shipping. The item will be added to your other order. Orders under $25 that are not going with another order will be available only for Local Pickup and will be cancelled if the coupon code ‘addon’ is used.
Where do you deliver?
We currently delivery to many areas in San Diego County; you can check out our delivery area here. Zip codes outside of the delivery area, but still in San Diego County may be eligible for Ground or Overnight shipping. If you choose Ground Shipping, we cannot guarantee overnight delivery at this time. However, meat and eggs are only available for local delivery and cannot be shipped.
Can I pick up my box?
Absolutely! Please select ‘pick up’ in the check out section and your box will be ready for pick up on Tuesday afternoon. We’ll give you a call to remind you that you’re able to pick up anytime starting Tuesday afternoon thru Friday at 4pm. We practice social distancing, so drive around to the back and someone will place your order in your trunk. The pick up location is 5674 El Camino Real, Ste E, Carlsbad CA 92008. Orders not picked up by Thursday 5 pm will be donated to the Food Bank on Friday morning. No refunds will be permitted.
Are my payments secure?
Yes, your payment information is securely stored at Authorize.net. The only information stored in our database is the last 4 numbers of the credit card and the expiration date.
Why have I been charged twice when I haven’t received my first delivery yet?
Because we group all our orders together for the week and Friday is our cutoff, if you start your subscription after the cutoff (i.e.; on Saturday) your order will charge your card for the first delivery at the time you signed up and then 7 or 14 days later depending on your delivery schedule.
If it’s a weekly renewal, your subscription will run twice even though you hadn’t received your first delivery yet. You have, in effect, paid two weeks in advance. If you contact us, we can adjust your next charge to run the following week to catch up.
What days do you deliver?
We deliver Monday through Friday to homes in San Diego county during the COVID-19 pandemic. Our business deliveries, typically done throughout the week, is on hold until things go back to normal. During this time we have to modify our delivery schedule from week to week. You’ll be receiving an email on Sunday from Optimo, the tracking company we use, where you’ll be able to view when your deliver is coming and track the driver.
Can you deliver to my home?
Yes, we deliver directly to homes. Our delivery driver does not require a signature and will leave the box outside.
Can I change my order?
You can change your subscription delivery schedule, and payment information in your My Account, located at the bottom right menu of the website. We ask that your changes be made by Friday midnight for the following week.
How do I change my subscription?
Go to your My Account page and cancel the original subscription that you want changed. Then, go shopping to the Farm Boxes and select the Farm Box (as well as anything else you’d like) and delivery schedule you want, go to check out and complete the new purchase.
If I have to go out of town, how do I hold delivery for that week?
Log in to your account on our website, click your name in the upper right hand corner, and click on the My Orders page. You’ll see an option to “Skip this order” on any upcoming orders prior to deadline.
How can I cancel my order?
You may pause or cancel your subscription anytime in your account. You may cancel your subscriptions in your My Account page. Cancellations must be made prior to Friday, 12 pm midnight of the following week’s order.
What is the deadline for order changes?
Keep in mind that every tasty ingredient in your box was handpicked picked and lovingly packaged for you. Order changes and cancellations must be done by the Friday (at Midnight) prior to your delivery. Order changes and cancellations after Friday, midnight, will not be refunded. They will be donated to the Food Bank.
What is your return/refund policy?
We want you to be thrilled with your order. If you’re not, let us know within 24 hours of receiving your delivery and we’ll make it right.
Are you a CSA?
No. Community Supported Agriculture (CSA’s) is a farm selling their produce by subscription directly to the consumer. What sets us apart is we gather the produce from various farms. Not every farmer grows all the varieties that we try to provide you in our pre-pack boxes. We attempt to provide you a delicious variety. We do not require you to prepay for any of the food either, you just pay as it gets delivered to you.
Where does the food come from?
We’ve partnered with various farms mostly throughout San Diego County. Since our ingredients change every week, so does the farm. You can view what’s in the boxes & from which farms every week on the What’s in my Box page.
Is the produce organic?
All of the farms we’ve sourced practice organic farming methods. What does that mean? It means that most of our produce comes from organically certified farmers; however, some of the produce comes from local farm that we have personally verified are already practicing organic farming methods. We choose farms and food artisans that practice sustainability, natural methods and exercise fair employment standards. Meet our farmers on the Farmers & Artisans page.
We have a wonderful group of farmers and food artisans working with us and are always looking for more! Please let us know if you’re interested or want to recommend someone!
Is your food safely handled?
Our produce and artisan foods come direct from the farmers & artisans, delivered by them to our warehouse. So, by the time you get your box, everything in it has only been handled by the farmers, and our packers, who are taking extra precautions during COVID-19, with extra hand washing, gloves, and very minimal handling. Our foods are not handled by large facilities, as we are a small, family run local company, and none of it is exposed to the public. We still suggest that you wash everything thoroughly before you eat.
Are there any up-front fees or costs?
No! We don’t require a prepaid subscription, it’s just pay as you go. When you sign up, we do ask you if you want to receive your goodies weekly, biweekly, or monthly. However, you get charged when the food is delivered to you.
How can I contact you?
Chat with us on our website at DailyHarvestExpress.com, email us at firstname.lastname@example.org , or call us at 760-560-3867. While we try to answer every call, we’re quicker at responding to emails!
How do I know what items I will be getting?
Every Friday we will update our website with what will be in the Farm Boxes the following week. Check out What’s in my box?
I received an item that is not listed on the mix, why?
We do our best to stick to what we say our box ingredients are going to be for the week, however sometimes dear Mother Nature has other plans. For example, a rainstorm can wreak havoc on strawberries. When that happens we have to replace them with another tasty ingredient.
What if I have allergies, can I customize my mix?
So sorry to hear you have allergies. When making your original order, please let us know what you cannot eat. We will omit that from any orders and surprise you with something else. The creation of our box ingredients are preset, so please let us know so we can accommodate your request.
What time should I expect the boxes?
All of our deliveries are normally made by 5:00pm. However safety is our number one priority, so if it’s raining expect the delivery to arrive a little late on the same day.
Is my name listed on the box?
Yes, recipient’s names are indicated on the label on the outside and a copy of your invoice will be on the inside of the box.
I think something’s not quite right with my order. Now what?
Don’t hesitate to let us know! We are not taking voicemail messages, but you can still call us. If we are on another call, please email us and we’ll remedy the situation, asap. We want you to be thrilled with your order.
Something doesn’t seem to be working correctly—who do I tell?
Send us a note at email@example.com. It’s helpful if you tell us what you were doing when something acted funny, and what type of device (eg. PC, Mac, iPad, Android phone) and browser (eg. Chrome, Safari, IE, Firefox) you were using.
What is the best way to contact you?
It is best to email us at firstname.lastname@example.org.
You can also try to reach us by phone. We are a small staff and therefore not able to take everyone’s call. Our number is 760-560-3867. Our phone hours are Monday – Friday, 9am – 5pm.
Send us an email if we don’t get a chance to talk.
Why have I been charged twice when I haven’t received my first delivery yet?
Because we group all our orders together for the week and Friday is our cutoff, if you start your subscription after the cutoff (i.e.; on Saturday) your order will charge your card for the first delivery at the time you signed up and then 7 or 14 days later depending on your delivery schedule. If it’s a weekly renewal, your subscription will run twice even though you hadn’t received your first delivery yet. You have, in effect, paid two weeks in advance. If you contact us, we can adjust your next charge to run the following week to catch up.